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Educator and Problem Solver

I have developed and delivered science and technology curricula for children, the elderly, and emerging-English learners in the traditional classroom and during crisis management and IT engagements for international corporate, government, and educational clients.

I have also applied the skills I teach.

Whether I am designing a plague locust management system for Primary Industries in New South Wales AU, assisting the New Zealand Ministry of Health with emergency management and training in Christchurch during the 2011 earthquake, designing a security system for the Bank of South Pacific in Papua New Guinea and E-trade components for Wells Fargo Bank in the USA, or traveling to India to train WIPRO IT professionals in methods and tools I implemented for diagnosing software bottlenecks, I have learned to utilize international best practice methodologies to solve problems. 

Educational challenges are no different. If we agree on an outcome, then we should apply international evidence-based best-practice standards that align with the desired result. I have been creating solutions as a consultant and educator since 1993.

IB DP Physics and MYP Science Instructor - Luanda International School (LIS)- Luanda Angola

August 2022 - Present

I am currently teaching DP Physics Year 12-13 and MYP Science Year 8-9 at Luanda International School in Angola.

  • Activities:

    • IA - Internal Assessment for Physics

    •  EE - Extended Essay Physics and Biology

    • PP - Personal Project

    • Group 4 Project

    • CCA  -  Co-Curricular Activities - Solar System Club, Speech and Debate Club

    • IDU - Interdisciplinary Unit - Science and Humanities - Systems: causality and relationships - Climate Change

    • Vertical Articulation PYP, MYP, DP Science

    • MYP CAT 1/DP CAT 2 Professional Development

    • Y10, Y9 Advisory

    • Mock Exam Invigilator

    • Y8 Science Fair

Cambridge A-Level/IGCSE Physics Department Head/Instructor, IGCSE Math Instructor - Vientiane Pattana School International (VPSI) - Vientiane, Laos

October 2016 - June 2022

After finishing my preceding engagement with Vientiane International School (VIS) I began my new career as a Physics teacher at VPSI where I was asked to take over midyear when the existing teacher left the school. In addition to teaching Grade 9-12 IGCSE/AS/A-Level Physics, and IGCSE Extended Mathematics my responsibilities include:

  • Implementing curriculum according to the Cambridge Physics syllabus and learner-centered international best practice.

  • Maximizing student high-stakes Cambridge International exam performance.

  • Leading the other physics department staff grade 7-9.

  • Liaising with other science and math department heads.

  • Managing the budget, purchases, and maintenance of the physics department lab facilities and equipment.

  • Providing and participating in professional development and support for staff.

  • Ensuring high standards of monitoring and reporting.

  • Managing, invigilating, and procuring IGCSE, AS, and A-Level Physics practical examinations.

  • Performing risk assessments and ensuring student safety during field and laboratory experiences.

  • Hosting avant-garde cinema club.

While performing this role I participated in VPSI's successful Cambridge accreditation as an official international testing center. In addition, I was the first instructor to implement an A-Level physics program, which resulted in the first and only A-Level physics qualifications for students in Lao PDR. 

It has been important for me to teach the course using international learner-centered best practice pedagogy while still ensuring top marks on the Cambridge International high-stakes exams in IGCSE (Grade 10) and AS/A-Level (Grade 12). I have documented my success in these endeavors through my action-based research culminating in a master's thesis (click here for a PDF version).

ICT Helpdesk, Network Administration, and Network Architecture Consulting - Vientiane International School (VIS) - Vientiane, Laos

October 2014 - June 2016

During a sudden gap in staff availability at VIS where my daughter attended school and my wife taught, I was asked by, Greg Smith, the director to assist with managing the IT department and ongoing projects, which turned into a multi-year full-time engagement. In addition to troubleshooting day-to-day IT issues and managing staff, I facilitated a number of long-term projects and network implementations:

  • Website modifications.

  • Assisted with change management and transitioning new IT manager/ team structure.

  • Formal capacity building with Lao staff, teachers, and administration. 

  • Project management, and implementation of various network architecture projects

    • Seamless campus-wide Cisco Wi-Fi and switch upgrade.

    • Media server implementation.

    •  Network optimization. 

    • iPad distribution/Cisco Meraki Mgmt.

    •  Smartboard implementation.

    •  Electronic student meal plan card system,

    • Palo Alto firewall implementation,

    • Security camera upgrade.

    • Evaluation of vendors, processes, and documentation.

In addition, I expanded and upgraded the IT labs and troubleshot software issues for Cooperative Orthotic and Prosthetic Enterprise (COPE) and Ban Saifongnue Primary School after procuring computers for a donation from the VIS community. 

This engagement was completed after I oversaw the transition to a new network administrator.

Emergency Management Services Leader/Senior Consultant - Critchlow Ltd. - Wellington, New Zealand

February 2011 - August 2014

As Emergency Management Services Leader I reported directly to the CEO Jos Kunnen. Our EM team provided emergency management solution consulting, development, training, and support for a wide range of private and public clients throughout Australasia.

  • My focus was on planning and managing all the Critchlow Emergency Management (EM) services, projects, and development - proactive and planned support, and maintaining application availability and effectiveness during day-to-day usage and activation/disaster scenarios of our crisis management system offerings.

  • I was charged with defining and aligning internal processes with standard best practices where I created numerous internal process documents with a focus on SDLC (Service Delivery Life Cycle) best practices according to ISO 9001 quality management process standards.

  • I played key roles in the creation of RFI/RFPs, business case and proposal writing, product demonstrations, pricing, and purchasing, software support, service delivery, and the creation of training, technical, process, sales, and marketing materials.

As a senior consultant, I managed and assisted in-house and contractor developers, and test consultants on several development projects. I participated in every aspect of the lifecycle such as sales, business analyses, design, development, testing, documentation, training, and ongoing support while continuing to design and improve Critchlow project deployment processes and documentation.

  • I engaged in hands-on .Net application development and troubleshooting of complex system and network architecture performance issues for clients.

  • I worked closely with customers to design systems to meet their needs through intensive onsite business analyses engagements culminating in the sale, development, testing, networking, configuration, training, and operational support of the system.

  • My work resulted in complex information technology systems still actively utilized today for managing plague locust infestations, day to day policing, and general emergency and large event management for such Australasian private and government agencies as Auckland City Council, New Zealand Ministry of Health, Maritime New Zealand, Air New Zealand, NSW Department of Primary Industries, Queensland, WA, SA, NT Police, Western Australia Department of Fire and Emergency Services, Bank of South Pacific-Papua New Guinea and various American agencies from time to time that utilized similar systems developed by our vendor ESI/Juvare.

  • I have been a regular onsite consultant and provided remote assistance in customer emergency activations, training, and exercises and provided support and direct assistance with the Christchurch Earthquake, Rugby World Cup, CHOGM (Commonwealth Heads of Government Conference), and a large number of bush fires, maritime and weather-related events throughout Australia, and New Zealand.

  • My systems managed and presented input, filtering, and reporting of SOP data for Incident Action Plans, Incident Declaration Forms, Fire Behavior, Operations Summaries, Organizational Structures, Division and Sector Plans, Medical Plans, ICC Communications Plans, Weather, GIS-enabled mapping, Logistics, Situation Reports, Situation Analyses, Strategic Analyses, Catering, Roads and other organization-specific administration such as role-based workflow and approval processes often linking each component to 3rd party systems through custom API development.

  • I also played key roles in our sales engagements and information sharing emergency management conferences throughout Australasia and the United States in this role.

Upon my decision to move to Laos with my family I provided general technical consulting and advice to junior consultants and assisting new team leaders and practice leaders on continuing to develop internal processes during the handover to the new Services Leader and Practice Leader ensuring a smooth transition. I take great pride in my achievements working on behalf of Critchlow Ltd. as our systems mitigated the impacts of large disasters and played a part in saving human lives.

Senior Consultant - Fujitsu Technology Solutions - Wellington, New Zealand

December 2006 - January 2011

At Fujitsu, I helped forge new strategic alliances with partner organizations such as CA (Computer Associates) and consistently improved and created new business processes and offerings.

I performed a variety of consultancy roles in architecture, development, systems integration, performance analysis, and troubleshooting with the CA Wily toolset for customers in Australia, New Zealand, and India. In addition, my job entailed web-hosting service delivery management and technical pre-sales and marketing. My international engagements included development, optimization, and troubleshooting of software and database systems in Open Source, Microsoft CRM/SharePoint, and bespoke Java environments for clients such as New Zealand Trade and Enterprise (NZTE) as well as for internal systems utilized by Fujitsu New Zealand and Fujitsu Australia. 

I was instrumental in diagnosing and solving critical software issues impacting clients such as Sydney Trains, Wipro India, Land Victoria, Transport Accident Commission (TAC), ERLAWS (New Zealand Department of Conservation's Eastern Ruapehu Lahar Warning System), and New Zealand Transport Agency (NZTA). A case study was generated based on my work at NZTA with their Traffic Road Event Information System (TREIS).

After my success in diagnosing critical software issues with Fujitsu and Computer Associates (CA) clients using CA Wiley Introscope and Customer Experience Manager, I helped Fujitsu New Zealand create a new managed service partnership with CA.

Small Business Owner AZWebTrends IT Consulting/Middle School Computer Science Teacher - Prescott AZ, USA

April 2002 - December 2006

My business involved a number of educational IT contracts, one that eventually transitioned into a teaching position and another that entailed designing and implementing online curricular resources.

  • Contracted as a network administrator for local middle schools such as Painted Pony Ranch/Willow Creek Charter School and EXCEL Education Centers

  • I became the computer science teacher to Willow Creek Charter School Grade 3 to Grade 8 students and created a mobile computer lab for the school.

  • Designed E-Curriculum for Excel Education Centers

  • I provided I.T. consultancy with regards to purchasing, designing, and maintaining network and lab architectures. Willow Creek is still using the logo my company designed nearly 20 years ago!

  • Additionally, I developed and managed websites in PHP/MYSQL/ASP/MSSQL on behalf of Taurus Web Designs and a number of small business clients throughout the United States.

Consultant - Anderson Consulting/Accenture - Chicago IL, USA

July 2000 - April 2002

Participated in a wide range of banking and insurance software development, data archival, and data analysis projects for clients.

  • Designed and wrote customer relationship management marketing material for Wells Fargo Online Banking and Trading

  • Designed Encompass Insurance online XML client database.

  • Performed load testing and statistical data analyses on behalf of Encompass Insurance

  • When Anderson Consulting's restructuring occurred I was invited to be one of the initial members of the Accenture technical consulting team

  • Joined the team for the Microsoft/Accenture joint business venture Avanade to analyze initial offerings and managed the transfer of intellectual property.

Research Assistant, Programmer, and Data Analyst - The Enrico Fermi Institute, Laboratory for Astrophysics and Space
Research (EFI LASR) - Chicago IL, USA

1997 - 2000

  • Troubleshot, processed, archived, monitored, and analyzed Neutron Monitor cosmic ray data, as well as cosmic ray data for Ulysses, IMP 8, and Pioneer's 10 and 11 space missions in a Macintosh and UNIX environment. 

  • Wrote documentation and assisted in the development of data processing and retrieval software in C. 

  • Analyzed and repaired non-Y2K compliant software.

  • Transferred/Reformatted and archived CRRES space mission data.

My research resulted in an undergraduate thesis critically examining the different methods in which our cosmic ray data might suggest the boundary of our solar system known as the solar termination shock. Later it was confirmed I was not far off when the Voyager spacecraft passed through the boundary.

Mathematics IT Lab Technician - Seattle Central College - Seattle Wa, USA

1995 - 1996

Configured, and maintained Math Software Laboratory and assisted students with the applications.

Pre-School Teacher - KidsCentre - Seattle Wa, USA

1993 - 1995

Responsible for the supervision and coordination of activities involving children age six weeks to five years. 

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